EU Right of Withdrawal for PrestaShop

Right of withdrawal: is your PrestaShop ready?

Every shop selling to consumers in the European Union must grant the right of withdrawal (EU Directive 2011/83): the buyer can return a product within 14 days, no reasons needed. It is a legal obligation, not an option.

What you risk

  • The withdrawal period extends to 12 months if the customer is not properly informed.
  • Complaints and negative reviews from an unclear return process.
  • Penalties under consumer-protection checks.

The solution: EU Withdrawal Button

  • One-click withdrawal button in the customer account and orders.
  • Pre-filled EU model withdrawal form with order data.
  • Back-office request register and automatic emails + PDF receipt.
  • Works for guests too, securely.

Make your shop compliant → EU Withdrawal Button

Compatible with PrestaShop 8 & 9, non-obfuscated code, 12 months of updates and support included.

This page is informational and is not legal advice.

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